Telehealth

What is Telehealth?

Telehealth is online therapy that is brought to the client by way of video chatting. It is a convenient and confidential way to talk to a licensed professional from the comfort of one’s own home.

Will my insurance cover Telehealth services?

Most insurance policies include Telehealth services. Contact our Intake Specialist to have your insurance benefits verified before your first visit (586-333-5328, Option 1).

Is Telehealth confidential?

Yes. Macomb Therapy Group uses TherapyNotes to conduct Telehealth therapy sessions. TherapyNotes is a secure, HIPAA compliant server that can only be accessed by your assigned clinician(s).

How to Join a Telehealth Session Through TherapyPortal.com

Telehealth sessions allow you and your provider to meet in the comfort and convenience of your own home. Any device with a camera, microphone, compatible web browser, and Internet access is suitable for a telehealth session. All calls use peer-to-peer connections with end-to-end encryption for maximum privacy and security.

Before Your First Appointment:

• Be sure that you are using an up-to-date web browser, such as the latest version of Google Chrome, Microsoft Edge, Apple Safari, or Mozilla Firefox. TherapyNotes does NOT support Internet Explorer.
• Make sure that you are connected to a strong, secured Wi-Fi signal. If you are joining a telehealth session on your phone, connect to Wi-Fi instead of using cellular data, if possible.

Quick Tip: You can check the speed and performance of your Internet connection using FAST.com. For the best quality audio and video, your download and upload rates should be 1.5 Mbps or higher.

• Close any applications or browser tabs that you don't need right now. This allows your device's processing power to be dedicated to maintaining a high-quality video call.
• Use a pair of headphones; using headphones helps to prevent voice echo.
• Make sure you have a phone number to contact your provider in the event you experience technical difficulties or are disconnected.

To join a telehealth session:

• Log in to your practice's portal.
  
  
  
  
• Any telehealth sessions that are ready for you to join will appear at the top of your home page. You have the option to join a session for any recent or upcoming appointments scheduled with your practice.
• Click the Join Session button for your appointment.
• Your browser will prompt you to share access to your camera and microphone. Click Allow.
• In the telehealth waiting room, select the Camera and Microphone you want to use for your session. You should see a preview of your video and an audio meter that responds to your voice.
• When you're ready to join your session, click the I'm Ready button.
• Once you indicate that you're ready for your session, you'll connect immediately with your provider if they're ready to go. If not, a waiting screen will appear. Please remain on this screen until your provider joins the session.

In a telehealth session, your video will appear in the upper left corner of your browser, and your provider's video will appear larger in the middle of the browser. You can disable your camera, mute your microphone, and end the session using the buttons in your control tray.

When a session ends, you will be taken back to your home page. If you end the session by mistake, you may rejoin the session. To rejoin a session, click the rejoin the session link in the banner that appears on your home page. Both you and your provider must choose to rejoin in order to reconnect in the telehealth session.